Brands must notify Big 3 Media at least 14 days before the scheduled shoot date for a full refund. Cancellations made within 14 days may incur a fee.
Rescheduling a brand video project is allowed with a notification of at least 7 days prior to the project date. A rescheduling fee may apply.
Once the production has begun, payments are non-refundable. We recommend reviewing the project details thoroughly before the start date.