Lasko, a leading manufacturer of space heaters and fans, was looking to create an online self-service center to support their customers' needs and reduce the workload of their customer service team.
Our video team worked closely with Lasko to develop a comprehensive online self-service center, featuring video tutorials, FAQs, and interactive guides to help customers troubleshoot and resolve common issues.
With the new online self-service center, Lasko saw a significant reduction in customer service calls and a significant increase in customer satisfaction. The interactive guides and video tutorials also helped to reduce the number of returns and exchanges.